Frequently Asked Questions
Everything you need to know about furnishing your home with Furniture City.
What are your delivery and assembly options?
We offer several delivery tiers, including White Glove Delivery which features professional room-of-choice placement, full assembly of your items, and removal of all packaging materials.
How can I track my furniture order?
Once your order is processed, you will receive a tracking number via email. For large freight items, our delivery partner will contact you directly to schedule a specific delivery window.
What is your return policy for large furniture items?
You can return most items within 30 days of delivery. Please note that items must be in original condition, and a restocking fee plus return shipping costs may apply for large furniture pieces.
Do you offer financing or payment plans?
Yes, we partner with several providers to offer flexible monthly payment options. You can select your preferred financing method at the checkout page to see if you qualify.
Is there a warranty on the furniture I purchase?
All our products come with a standard 1-year manufacturer warranty against structural defects. We also offer extended protection plans for accidental stains, tears, or damage.
Can I request fabric swatches before buying a sofa?
Absolutely. To ensure the color and texture are perfect for your space, you can order up to five fabric swatches for free through our website's product pages.